Terms of service

Effective date: November 11, 2026
Website: topomic.com
Operated by: Decotrend Limited (company number 11465572)

These Terms of Service apply to your use of topomic.com and to any purchase you make through it. By using our website or placing an order, you agree to these Terms.

1. Who we are

Topomic is a trading name of Decotrend Limited, a company registered in England and Wales.

  • Registered office: Unit 3 Raleigh Court, Discovery Park, Priestley Way, Crawley, West Sussex, RH10 9PD, United Kingdom
  • Email: hello@topomic.com
  • Phone: +1 659 250 9438
  • US fulfilment: ShipBob, 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States

2. Using our website

You agree to use our website lawfully and in line with these Terms.

You must not use the website for any fraudulent, unlawful, abusive or unauthorised purpose. You also must not try to interfere with the website’s security or operation, including by introducing malicious code or attempting to access it without permission.

3. Products and product information

We take reasonable care to make sure product descriptions, specifications, images, dimensions and other details are accurate.

Products may look slightly different from their photos because of lighting, screen settings, manufacturing variations or packaging changes.

Please read the product description and specifications carefully before you order.

4. Product compatibility

Where relevant, listings include compatibility details, such as appliance models a part fits, part numbers, dimensions or specifications.

Where a product title begins with “Compatible with”, the item is an aftermarket part sold under the Topomic brand. Where a listing is a genuine manufacturer part, the listing says so.

It’s your responsibility to check the product information against your appliance before ordering. If you’re not sure a product is right for your appliance, contact us with your model number before you order and we’ll help.

5. Third-party brands and trademarks

Topomic is an independent retailer. Unless a listing explicitly says otherwise, we are not affiliated with, sponsored by or endorsed by the manufacturers or brands named on our website.

Brand names, trademarks, logos, model numbers and other identifying references belong to their respective owners. We use them only to identify and describe products and to show compatibility.

6. Pricing

All prices are shown in US dollars (USD) unless stated otherwise.

We work to keep prices accurate, but errors can occasionally happen. If an obvious pricing or listing error affects your order, we may contact you before fulfilling it. You can then choose to go ahead at the correct price or cancel for a full refund.

7. Orders

Your order is placed when you complete checkout and receive an order confirmation.

We may cancel or decline an order where reasonably necessary. Examples include a product being unavailable, a pricing error, suspected fraud, an unauthorised transaction, or another operational issue.

If we cancel an order after you’ve paid, we’ll refund the full amount you paid for it.

8. Shipping and delivery

We currently ship to addresses in the United States only, and shipping is free on every order. US orders are shipped from our fulfilment partner, ShipBob, in Bethlehem, Pennsylvania.

  • Order cut-off: orders placed before 12:00 midnight Central Time (CT) count as that day’s order.
  • Handling time: 1 to 5 business days.
  • Transit time: 1 to 5 business days.
  • Total delivery time: most orders arrive within 2 to 10 business days.
  • Business days: Monday to Friday, excluding US public holidays.

These are estimates, not guaranteed delivery dates. For more on processing, delivery and tracking, see our Shipping Policy.

9. Returns and refunds

Returns and refunds are covered by our Return and Refund Policy. In summary, you can request a return within 30 days of delivery, and return shipping is the customer’s responsibility for standard returns.

10. Warranty

Eligible products bought from Topomic are covered by our 12-month limited warranty. For full warranty terms, see our Warranty page.

11. Intellectual property

The Topomic name and logo, our website design, our original written content and any other materials created by or for Topomic are protected by intellectual property laws. You may not copy or reuse them without our permission.

Third-party trademarks, brand names, logos and model references remain the property of their respective owners.

12. Your legal rights

Nothing in these Terms limits any rights or remedies you have under applicable law that cannot legally be excluded.

13. Changes to these Terms

We may update these Terms of Service from time to time. The latest version will always be posted on this page with its effective date.

14. Contact details

  • Store: Topomic
  • Operating company: Decotrend Limited (company number 11465572)
  • Registered office: Unit 3 Raleigh Court, Discovery Park, Priestley Way, Crawley, West Sussex, RH10 9PD, United Kingdom
  • Email: hello@topomic.com
  • Phone: +1 659 250 9438
  • US fulfilment and returns: Topomic, c/o ShipBob, 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States