Questions about an order, a return, or which part fits your model? Email or call us and a real person on our team will get back to you.
The fastest way to reach us. Include your order number if your message is about an order.
Before you write
Help us help you faster
Including a few details up front means we can usually solve things in a single reply.
- 1Your order numberYou'll find it in your confirmation email. It starts with #.
- 2Your appliance's model numberFor parts questions. It's usually on a label underneath or on the back.
- 3Photos or a short videoFor anything damaged, faulty or not working as expected.
- 4What you'd like us to doReturn, replacement, help choosing, or just a question. Tell us and we'll take it from there.
Quick answers
You might find it here first
Addresses
Where to find us
Topomic, c/o ShipBob
4755 Hanoverville Road, Building E
Bethlehem, PA 18020
United States
Please contact us before sending a return. Return shipping is paid by the customer.
ShipBob fulfilment centre
US Northeast (NJ/PA)
Serving New York and the East Coast
Decotrend Limited
Company no. 11465572
Registered in England and Wales
Unit 3 Raleigh Court
Discovery Park, Priestley Way
Crawley, West Sussex, RH10 9PD
United Kingdom
Not a returns address.