Covered, so you can relax.

Eligible products bought from Topomic come with our 12-month limited warranty, on top of any manufacturer warranty and your rights under the law.

12Month warranty

What's covered

Defects in materials or workmanship that appear during normal household use
Products that stop working as described within 12 months of delivery
Parts and accessories bought from us, when fitted to a compatible model
Items that arrive faulty or don't work out of the box

What's not covered

Normal wear and tear, including filters, brushes, bags, pads and batteries that run down with use
Damage from accidents, drops, liquid, misuse or incorrect cleaning
Repairs or modifications not carried out or approved by us
Commercial use, or cosmetic marks that don't affect how it works

Making a claim

Three steps, no runaround

Tell us what's wrong

Email hello@topomic.com with your order number, the product and a short description of the problem.

Show us

Add a few photos or a short video of the issue. It helps us sort things out faster and usually avoids back and forth.

We sort it

We'll review your claim and reply within 2 business days with next steps, including how to send the item back if we need to see it.

If your claim is approved

We'll make it right, one way or another

Repair

Where a fix is the quickest route, we'll arrange the repair.

Replace

If it can't be repaired, we'll send you a replacement of the same or an equivalent model.

Refund

If neither is possible, we'll refund you to your original payment method.

Manufacturer warranties

Many products also carry the manufacturer's own warranty. Where that applies, we're happy to point you to the right support team. Changed your mind about an unused item? That's covered by our 30-day return policy instead.