Shipping policy

Effective date: November 11, 2026
Website: topomic.com
Operated by: Decotrend Limited (company number 11465572)

We want your order to reach you quickly and without surprises. This Shipping Policy covers where we ship, how long orders take to process and arrive, what shipping costs, and how to track your parcel.

1. Where we ship

  • US addresses only: we currently ship to addresses within the United States.
  • No international shipping: we don’t ship to addresses outside the United States at this time.
  • Currency: all orders are processed in US dollars (USD).

2. Where your order ships from

Decotrend Limited is registered in England and Wales. Our US orders are stored, picked, packed and shipped by our fulfilment partner:

ShipBob
4755 Hanoverville Road, Building E
Bethlehem, PA 18020
United States

Your order is prepared for shipment once payment has been successfully processed. All parcels ship from our US fulfilment centre, not from our UK registered office.

3. Order cut-off, processing and delivery times

Your estimated delivery time is the time it takes us to process your order, plus the carrier’s transit time.

  • Order cut-off: 12:00 midnight Central Time (CT). Orders placed before the cut-off count as that day’s order. Orders placed after it are processed from the next business day.
  • Handling and processing: 1 to 5 business days, Monday to Friday.
  • Carrier transit time: 1 to 5 business days, Monday to Friday.
  • Total estimated delivery time: 2 to 10 business days, Monday to Friday.

Please note:

  • Business days are Monday to Friday, excluding US public holidays. Orders are not processed or shipped on weekends or holidays.
  • Processing starts once your payment has been successfully authorised.
  • Delivery times are estimates, not guaranteed delivery dates.
  • Delays can happen because of severe weather, carrier disruptions, peak holiday periods, incorrect or incomplete addresses, and other circumstances outside our reasonable control.

4. Shipping costs

Shipping is free on every order to a US address, with no minimum spend. Your shipping method and cost (free) are shown at checkout before you place your order.

5. Tracking your order

Once your order has shipped, we’ll email you a tracking number and link.

Tracking can take up to 24 to 48 hours to show updates after your parcel is handed to the carrier.

If you haven’t received tracking details, or you have a question about your order’s status, contact us at hello@topomic.com or +1 659 250 9438.

6. Order changes and address corrections

  • Changing your order: contact us as soon as possible. We’ll do our best to make changes before your order moves into processing.
  • Your shipping address: please make sure the address you enter at checkout is complete and correct. We’re not responsible for delays or failed deliveries caused by an incorrect address.
  • Orders that have already shipped: once an order has left our fulfilment centre, we may not be able to change the delivery address or cancel the shipment.

7. Damaged, lost or delayed parcels

  • Damaged parcels: if your order arrives damaged, contact us as soon as reasonably possible. Include photos of the outer packaging and the product where you can.
  • Delayed parcels: if your order hasn’t arrived within the estimated delivery time, contact us and we’ll look into it with the carrier.
  • Marked as delivered but not received: check around your property and with neighbours or your building’s mailroom first. If you still can’t find it, contact us and we’ll help.

8. Contact details

  • Store: Topomic
  • Operating company: Decotrend Limited (company number 11465572)
  • Registered office: Unit 3 Raleigh Court, Discovery Park, Priestley Way, Crawley, West Sussex, RH10 9PD, United Kingdom
  • Email: hello@topomic.com
  • Phone: +1 659 250 9438
  • US fulfilment and returns: Topomic, c/o ShipBob, 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States