Refund policy

Effective date: November 11, 2026
Website: topomic.com
Operated by: Decotrend Limited (company number 11465572)

We want buying from Topomic to be simple, and that includes sending something back. This policy explains what can be returned, how to start a return, and how refunds work.

1. Our 30-day return window

You can request a return within 30 days of the date your order is delivered.

To qualify for a standard return, an item should be:

  • Unused and in the same condition you received it
  • In its original packaging, where applicable
  • Complete, with all accessories, parts and paperwork included
  • In a condition that allows it to be resold

Items that have been used, installed, modified, damaged through misuse or otherwise altered may not qualify for a standard return.

2. Starting a return

Please contact us before you send anything back. We’ll review your request and reply with return instructions.

When you get in touch, please include:

  • Your order number
  • The item you’d like to return
  • Why you’re returning it
  • Photos, if the item is damaged, faulty or incorrect

Please don’t send a return to our warehouse until you’ve received return instructions from us. Parcels sent without approval may be delayed or refused.

3. Where to send approved returns

Once your return is approved, please send it to:

Topomic, c/o ShipBob
4755 Hanoverville Road, Building E
Bethlehem, PA 18020
United States

This is our US fulfilment partner. Please don’t send returns to our UK registered office, because we can’t accept or process returns there.

4. Who pays for return shipping

Return shipping is the customer’s responsibility for standard returns. That includes changing your mind, ordering the wrong item, or no longer needing it. We recommend using a tracked service, because we can’t refund an item that doesn’t reach us.

If your item arrived damaged, defective, incorrect or materially different from what you ordered, contact us before returning it. We’ll review the issue and tell you how we’ll resolve it.

5. How refunds work

When your return arrives, we’ll inspect it and confirm whether it meets the conditions in this policy.

Approved refunds go back to the original payment method used for the order. Please allow 5 to 10 business days for us to process an approved refund. Your bank or card provider may need a few extra days for it to show in your account.

Original shipping charges don’t apply, because shipping is free on all US orders.

6. Damaged, faulty or incorrect items

If something arrives damaged, defective, incorrect or materially different from what you ordered, please let us know as soon as reasonably possible after delivery. We may ask for photos or other details to help us look into it and agree the right solution with you.

7. Exchanges

We don’t offer direct exchanges at the moment. If you’d like a different item, return the eligible item under this policy and place a new order for the one you want.

8. Order processing and delivery times

These timings help you work out your 30-day window and when to expect your order.

  • Order cut-off: orders placed before 12:00 midnight Central Time (CT) count as that day’s order. Orders placed after the cut-off are processed from the next business day.
  • Handling time: orders are processed and dispatched within 1 to 5 business days.
  • Transit time: once shipped, orders take 1 to 5 business days to arrive.
  • Total delivery time: most orders arrive within 2 to 10 business days of being placed.
  • Business days: we process and ship orders Monday to Friday, excluding US public holidays.
  • Delivery area: we ship to addresses in the United States only, and shipping is free on every order.

9. Items that can’t be returned

Items that have been used, installed, modified, damaged through misuse or otherwise altered may not be eligible for a standard return.

Nothing in this policy limits any rights or remedies you have under applicable law that cannot legally be excluded.

10. Contact details

  • Store: Topomic
  • Operating company: Decotrend Limited (company number 11465572)
  • Registered office: Unit 3 Raleigh Court, Discovery Park, Priestley Way, Crawley, West Sussex, RH10 9PD, United Kingdom
  • Email: hello@topomic.com
  • Phone: +1 659 250 9438
  • US returns address: Topomic, c/o ShipBob, 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States