Privacy policy

Effective date: November 11, 2026
Website: topomic.com
Operated by: Decotrend Limited (company number 11465572)

Your privacy matters to us. This Privacy Policy explains what personal information Topomic collects when you visit or buy from topomic.com, how we use it, who we share it with, and the choices you have.

1. Information we collect

Depending on how you use our website, we may collect:

  • Your name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Order and purchase details
  • Messages you send to our customer support team
  • Information you enter in forms on our website, such as newsletter sign-ups
  • Product reviews you choose to submit
  • Device and browser information, such as your IP address and browser type
  • How you use our website, collected through cookies and similar technologies

2. How we use your information

We use personal information to:

  • Process, fulfil and deliver your orders
  • Take payment
  • Send order confirmations, shipping updates and tracking details
  • Answer your questions and provide customer support
  • Handle returns, refunds and warranty claims
  • Run, maintain and improve our website
  • Help detect and prevent fraud and unauthorised transactions
  • Send marketing emails, where you have agreed to receive them or where the law otherwise allows
  • Meet our legal, tax and regulatory obligations

3. Payments

Payments on our website are handled by third-party payment providers through Shopify’s secure checkout. These providers collect and process your payment details under their own privacy policies and security standards.

Topomic does not store your full card number on its own systems.

4. Who we share information with

We only share personal information where it’s reasonably needed to run our business. This includes service providers that help us with:

  • Payment processing
  • Our online store and website hosting (Shopify)
  • Order fulfilment, warehousing and shipping
  • Customer support and email
  • Fraud prevention and security
  • Analytics, website features and product reviews
  • Professional advice, such as legal and accounting services

Fulfilment and returns: our US orders and returns are handled by our fulfilment partner, ShipBob, at 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States. We share your name, delivery address, phone number and order contents with ShipBob so they can pick, pack and ship your order and receive any returns. Shipping carriers also receive your delivery details so they can deliver your parcel.

We may also disclose information where the law requires it, or where it’s needed to protect our legal rights or the safety and security of our customers, website or business.

5. Cookies and similar technologies

We use cookies and similar technologies to make our website work, remember your preferences, understand how visitors use the site, improve our services and support analytics and marketing where applicable.

You can manage or block cookies through your browser settings, and through any cookie controls shown on our website. Blocking some cookies may affect how parts of the site work, such as your cart.

6. Keeping your information secure

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No method of sending or storing data over the internet is completely secure, so we can’t guarantee absolute security.

7. How long we keep information

We keep personal information only for as long as reasonably needed for the purposes in this policy. That includes fulfilling orders, providing support, keeping business and tax records, resolving disputes and meeting legal obligations.

How long we keep information depends on what it is and why we hold it.

8. Your privacy rights

Depending on where you live and the laws that apply, you may have the right to:

  • Ask for a copy of the personal information we hold about you
  • Ask us to correct information that’s inaccurate or incomplete
  • Ask us to delete your information, where applicable
  • Object to, or ask us to limit, certain types of processing
  • Ask for certain information in a portable format
  • Withdraw your consent at any time, where we rely on consent
  • Unsubscribe from marketing emails at any time, using the link in any marketing email

To make a request, contact us using the details below. We may need to confirm your identity before acting on it. We won’t treat you differently for exercising your privacy rights.

9. Children’s privacy

Our website is not intended for children under 13, and we don’t knowingly collect personal information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we’ll post the new version on this page and update the effective date at the top.

11. Contact details

  • Store: Topomic
  • Operating company: Decotrend Limited (company number 11465572)
  • Registered office: Unit 3 Raleigh Court, Discovery Park, Priestley Way, Crawley, West Sussex, RH10 9PD, United Kingdom
  • Email: hello@topomic.com
  • Phone: +1 659 250 9438
  • US fulfilment and returns: Topomic, c/o ShipBob, 4755 Hanoverville Road, Building E, Bethlehem, PA 18020, United States